ProBasics Junior Rollator with 6-inch Wheels

Shipping Charges

Please note that shipping charges are calculated based on actual weight and delivery address. We use multiple facilities to ship items so orders may often arrive in multiple shipments. When ordering a variety of products, your order may come in multiple boxes and arrive on different days as they may have been dispatched from multiple warehouses. Please note that the actual shipping charge will not appear in your cart until after you have entered your shipping address details. Until such time an estimated shipping fee is provided which may not be actual.

NOTE: If you notice that your shipping fees are exceeding your expectations it may be due to having products dispatched from multiple warehouses. Please contact us so we can help you consolidate your order to ship from fewer warehouses if ipossible.

Shipping Times

Orders for in-stock items will be shipped immediately from our nearest warehouse on the same working day, if placed before 3:00 p.m. EST. Orders choosing Overnight or 2-day shipping must be placed by 2 p.m.EST in order to be processed for shipment on the same working day. Please note that Saturday delivery is not an option and that Overnight and 2-Day Shipping are in reference to "business days". Choosing Overnight or 2-day shipping does not guarantee that you will receive your order overnight or in two business days, as this would only pertain to items in stock. If an item is out of stock, items will be shipped via the selected method of shipping once the items arrive in stock. Therefore, items chosen to ship via FedEx Ground will take 1-5 business days to arrive, items chosen for overnight delivery will take one day to arrive, and items chosen to ship 2-day delivery will take two days to arrive, once the item is shipped. Unless the item is indicated as a special order item, most items will ship within 24-72 hours.

Damaged Merchandise

We take great care in filling, checking and packing your order. On rare occasions, a package may be damaged or lost in transit. The carrier is responsible for merchandise after it leaves our warehouse. 

For your protection, please follow these procedures:

1. Carefully inspect each carton for damage.
2. Check shipment against carrier's delivery receipt to make sure you received all cartons listed.
3. Have the driver note shortages or damage, even if slight, on the delivery receipt.
4. Immediately after delivery, open all cartons and inspect for concealed damage. If you find damage, DO NOT discard the carton or any contents of your package. If possible, please take a photo of the damage and email it to us at store@tensnet.com
5. Please contact TENSnet.com immediately at 877-341-8367. We will provide any assistance we can.

Order/Shipping Discrepancies

At TENSnet.com, we stand behind our products, as well as our service. Please examine your order carefully upon arrival. If you find an error was made, contact