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Creating an account is easy and allows you to enjoy a personalized shopping experience! Simply click on the "Create Account" link, usually found at the top of our website. You'll be asked to provide some basic information like your name, email address, and password. Once you've completed the registration form, you'll have your TENSnet account and can start shopping! Having an account makes it easier to track your orders, save your favorite items, and manage your preferences.
Browse our wide selection of products and add the items you want to your shopping cart. When you're ready to purchase, click on the cart icon and proceed to checkout. You'll be guided through the process of entering your shipping address, selecting a delivery method, and providing payment information. Review your order carefully before submitting it to ensure accuracy. You'll receive an order confirmation email once your order is placed.
When you place an order with your credit or debit card, we request authorization from your bank to verify that the card is valid and has sufficient funds. This authorization places a temporary hold on the funds, ensuring they are available when your order ships. The actual charge to your card occurs only when your order is shipped. If your order is canceled or modified, the authorization will be released, and the funds will become available in your account according to your bank's policy.
We understand that sometimes you need to make changes to your order. We'll do our best to accommodate your request if you contact us as soon as possible. If your order has not yet shipped, we can usually cancel it or modify items, quantities, or shipping addresses. However, once an order has shipped, it may be difficult to make changes. Contact our Customer Service team promptly with your order number and the requested changes, and we'll assist you.
Once your order ships, you'll receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your delivery on the carrier's website (e.g., FedEx, UPS). You can also often track your order directly on our website by logging into your account and viewing your order history.
Our Shopping List feature allows you to create personalized lists of products you're interested in. This is a handy way to save items for later, organize your shopping, or share your wish list with friends and family. You can create multiple lists for different purposes, add notes to items, and easily move items to your cart when you're ready to purchase.
Shipping costs are calculated based on several factors, including the destination, the weight and dimensions of your order, and the shipping method you choose. You can view the estimated shipping cost for your order during the checkout process before you finalize your purchase. We also may offer free shipping promotions from time to time, so be sure to check our website for current offers. For detailed information on our shipping rates, visit our Shipping page.
We strive to process and ship orders as quickly as possible. Most in-stock orders ship the same day if ordered before 2:30pm. However, shipping times may vary depending on product availability and your location. You'll receive a notification email with tracking information once your order has shipped.
If an item you ordered is currently out of stock, it will be placed on backorder. We'll provide you with an estimated arrival date for the back-ordered item. Please note that these dates are estimates and may be subject to change. We'll keep you updated on the status of your backorder and notify you when it ships.
Yes, we offer expedited shipping options for those who need their orders delivered more quickly. During checkout, you can choose from various expedited shipping methods, such as 2nd day or overnight delivery. Please note that expedited shipping will incur an additional charge.
Yes, we are able to ship to both P.O. boxes and APO/FPO addresses. When entering your shipping address, please select the appropriate option and ensure you provide the correct address format.
We offer a variety of delivery options to meet your needs. These typically include standard ground shipping, expedited shipping (e.g., 2-day, overnight). The available options will be displayed during the checkout process based on your location and the items in your order.
We accept a variety of secure payment methods to make your shopping experience convenient. We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and [list any other methods, e.g., Apple Pay, Google Pay]. You can choose your preferred payment method during checkout.
Absolutely! We understand the importance of online security and take it very seriously. Our website uses industry-standard Secure Sockets Layer (SSL) encryption technology to protect your sensitive information during transmission. This encryption scrambles your data, making it virtually impossible for unauthorized parties to intercept your credit card details or other personal information. You can shop with confidence knowing that your payment information is secure.
We currently ship to North America (USA, Canada, Mexico). We are exploring options to expand our shipping services in the future.
Our standard warranty terms apply to most products. However, please note that for international orders, there might be some variations in warranty coverage or the process for obtaining warranty service. We recommend contacting our Customer Service team to clarify the specific warranty terms for your country or region.
We want you to be completely satisfied with your purchase. We offer a 30-day return policy on eligible items. This means you can return most items within 30 days of receiving them for a refund, exchange, or store credit (if applicable). Certain items, such as custom orders and hygiene products may be excluded from our return policy. For detailed information and instructions on how to initiate a return, please visit our Returns page on our website
To return an item, please contact our Customer Service team to obtain a Return Merchandise Authorization (RMA) number. This number helps us track and process your return efficiently. You'll receive instructions on how to package and ship the item back to us. Please note that return shipping costs may be the responsibility of the customer, except in cases where the return is due to our error. Restocking fees may also be applied toward your refund, depending on the condition of the item assessed upon return.
Redeeming a gift certificate is easy! During the checkout process, you'll find a field to enter your gift certificate code. Enter the code exactly as it appears on the certificate, and the gift certificate amount will be applied to your order total. If the order total exceeds the gift certificate amount, you can pay the remaining balance using another payment method.
We're here to help! You can reach our Customer Service team through various channels:
Phone: Call us at 877-341-8367 during our business hours, 9a-5p EST, M-F.
Email: Send us an email at store@tensnet.com, and we'll respond as promptly as possible.
Live Chat: Chat with a representative in real-time through the live chat feature on our website (usually found in the bottom right corner of the page).
Contact Form: Fill out the contact form on our Contact Us page.
Our company is headquartered in Marietta, GA. We have five fulfillment centers located throughout the US where we process and ship orders.
No, we do not have a physical store as we are a wholesale company. We currently operate as an online-only retailer, but we may consider opening a physical store in the future.
We are committed to protecting your privacy and handling your personal information responsibly. Our Privacy Policy outlines how we collect, use, and disclose your information when you use our website and interact with our services. You can find our full Privacy Policy on our website [link to privacy policy]. If you have any questions about our privacy practices, please don't hesitate to contact us.
Yes, we stand behind the quality of our products. Most of the products we sell come with a manufacturer's warranty that covers defects in materials and workmanship for a specific period. The warranty terms and duration may vary
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